Frequently asked questions

How does the order process work?

After receiving your online-order we check all the details and confirm your order. The sales agreement is concluded with the sales confirmation.


How do I know the exact date of delivery?

We confirm the date of delivery through the sales confirmation. The date given there is the estimated time of delivery and can differ in exceptional cases. We are anxious to inform you about any default in delivery.


Which payment options are available?

We check every order before confirming them, therefore payment of the bill is not due until after that. For your first order prepayment is necessary. The term of payment for all further orders is 14 days after the date of invoice without deduction.